Senior Customer Success Manager (Australia)

1. Australian Visa Sponsorship & Nomination Pathways

Under the Migration Act 1958 (Australia), only approved Australian businesses holding Standard Business Sponsorship (SBS) accreditation may sponsor overseas professionals. For this vacancy, supported pathways include:

• Subclass 482 (TSS Visa): Grants an initial 2 to 4-year temporary work authorization. The sponsoring employer (Pano AI) nominates the applicant. Full unrestricted secondary work and study rights are granted to family members (spouse and dependent children).
• Subclass 186 (ENS Direct PR): Provides immediate, unconditional Australian Permanent Residency (PR). High-caliber candidates with 3+ years of post-qualification experience may qualify for Direct Entry (DE), or transition via the Temporary Residence Transition (TRT) stream after 2 years with the sponsor.

2. ANZSCO Classification & Skills Assessment

This position is mapped against the Australian Bureau of Statistics ANZSCO occupation code:

Migration Insight: Applicants possessing a positive skills assessment outcome letter from VETASSESS receive expedited nomination processing through the Department of Home Affairs.

3. Position Responsibilities & Commercial Scope

As a core contributor at Pano AI, key responsibilities and expectations for this role include:

4. Remuneration & Australian Fair Work Standards

All Standard Business Sponsors in Australia must guarantee that employee remuneration satisfies the Temporary Skilled Migration Income Threshold (TSMIT - $73,150+ AUD) and complies with the Annual Market Salary Rate (AMSR):

• Offered Salary: $95,000 - $130,000 AUD
• Superannuation: In accordance with Australian statutory requirements, an additional 11.5% - 12% employer superannuation fund contribution is paid over and above base earnings.

5. Candidate Requirements & Eligibility Checklist

• Relevant Experience: Minimum 2 to 4 years of documented commercial experience aligned with ANZSCO 222311.
• Formal Qualifications: Relevant tertiary degree or recognized vocational qualification accredited by VETASSESS.
• English Proficiency: Valid test results in IELTS (minimum 5.0 - 6.0), PTE Academic (36 - 50+), or passport exemption (UK, USA, Canada, New Zealand, Republic of Ireland).
• Health & Character: Capacity to provide clean National Police Certificates and pass Department of Home Affairs medical examinations.